Digital Operations Manager (3-5 years) - RSOM01

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At Rockstar Social India, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you’ll have a sharp business mind and proven success managing multiple Digital Marketing units or departments toward maximum productivity. You’ll be highly skilled in various fields of Digital Marketing such as Social Media Marketing, Search Engine Optimisation, Performance Marketing. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency in the Operations team. 

• Maintain constant communication within different units of Digital Marketing departments at Rockstar
• Liaise communication between management, staff, and vendors to ensure proper operations of the organization
• Develop, implement, and maintain various digital marketing operations 
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with different digital marketing units such as SEO, SMM, Creative in delivering the deadlines of the project
• Work closely with legal and safety departments to make sure activities remain compliant
• Conduct budget reviews and report cost plans to upper management

• MBA degree in operations management, business administration, or related field
• 3-5 years’ proven experience in an operations management position
• Advanced Digital Marketing Certification from a top tier institute
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Working knowledge of management software programs, including Hubspot, Trello or any other project management software
• Strong IT skills and Excel skills
• Multiple years of leadership experience

• Drop an email to work@rockstarsocial.in with Subject line "Application for Operations Manager (3-5 years) - RSOM01" or click the button below.